Warranty & Complaints

It is always possible that something does not go as planned. We recommend that you first make your complaint known to us by sending a message via the chat. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not been addressed elsewhere, you are free to submit your complaint via the European Union's platform.